Return & Replacement Policy
At Iva Fine Jewellery, we take pride in offering handcrafted natural gemstones and jewelry,
making each piece truly unique. However, due to the nature of the products,
we implore you to kindly refer to the below mentioned policy before requesting
a return/exchange and/or refund.
Return & Exchange Policy
While we want to ensure you are satisfied with your purchase, we cannot guarantee that each request for return/refund and/or exchange will be accepted by us. We reserve the right to refuse and/or deny any such request if it is not aligned with the below mentioned conditions.
- Eligibility: Returns or exchanges are only accepted if your order is damaged during transit or if you received an incorrect product.
Note - The Customer acknowledges and agrees that, due to the nature of the products, the Company requires videographic proof to process any return or exchange request. This videographic evidence is mandatory for the Company to internally evaluate the condition of the product and make an informed decision regarding the return or exchange request.
Failure to provide such proof, as requested, will render the Company unable to process the return or exchange request. The Customer agrees that the submission of the required video is a prerequisite for the consideration of any return or exchange, and without it, no further action will be taken by the Company.
- Timeframe: Requests for a refund or exchange must be made within seven (07) days of receiving your product.
The item must be returned in its original condition with its original certification and packaging intact. Any tampering with the product and/or its certifications will be cause enough for us to deny your return request.
- Exclusions: Returns and exchanges will not be accepted after the 7-day period.
We at Iva Fine Jewellery take utmost pride in serving the best products. However, should you have any doubts in regards to the quality of the product, we implore you to kindly get the product verified for authenticity at a Government gemological institute (ISO certified or internationally reputed).
If any gemstone is proven to be synthetic or artificial by such an institute, you are entitled to a 100% refund, return, or exchange, as you deem fit.
Note - Please note that courier charges, VAT, and duties are non-refundable on any product you wish to return and/or exchange.
The Company will not arrange for any pick up in case of any return/exchange.
All charges including shipping charges for such return/exchange shall be borne
by you and cannot be claimed, adjusted or issued as a credit note from our end.
Categories Not Eligible for Return (Unless Damaged)
Please note that returns are not possible for the following categories unless the product is damaged:
- Customised Jewelry
- Beads Bracelets
- Crystal Trees
- Rakhi
- Products received exactly as ordered
Note - Due to the intrinsic nature of the products we sell on the website and the likelihood of these products being exchanged with fake or low-quality counter products, we cannot accept any return requests for such products.
Personalized rings, jewellery, bracelets, or any kind of wearable made with specific fitting sizes for a person cannot be returned.
We request you to kindly check the website and/or contact customer support to enquire about the returnability of the product.
The Customer acknowledges that all customised or made-to-order jewellery, such as rings, lockets, pendants, bracelets, necklaces, or other personalised items, is manufactured only after the Customer reviews and approves the final design, including CAD or any other format provided by the Company.
Once the design is approved and manufacturing begins, the associated making charges become non-refundable.
If the Customer requests cancellation or return after approval and production initiation, the Company will deduct the applicable making charges from any advance payment.
The Customer agrees that this deduction is necessary to cover costs already incurred
in producing the customised item. Any remaining balance, if applicable,
will be refunded in accordance with the Company’s refund policy.
Refund Process
If your return request is approved, your refund will be processed and credited to your credit card or original/source method of payment within 10-12 working days, subject to unforeseeable delays from bank processes and/or public holidays.
Once your return is received and duly inspected by our team, we will send you an email acknowledging that we have received your returned item.
We will also notify you of the approval or rejection of your refund based on our internal inspection.
Note – Refunds cannot be processed to any account other than the original source of payment.
For COD orders above Rupees Two Lakh, the Company reserves the right to request additional details including PAN Card details to process the refund.
The refund will only be processed if the details provided match the information on record.
- For prepaid orders made via Credit Card, Debit Card, or Net Banking, the refunded amount will be credited back to the original account within 5-7 working days.
The Company shall not be held liable for delays caused due to technical issues,
third-party service delays, or other unforeseen events.
Exclusions for Returns or Exchanges
The Company shall not accept returns or exchanges for the following reasons:
- Change of Mind: If the Customer simply dislikes the product or no longer wishes to retain it.
- Minor Flaws or Packaging Issues: Minor imperfections or packaging issues that do not affect the product quality or functionality.
- Slight Color or Size Variations: Minor variations may occur due to lighting, screen resolution, or manufacturing tolerances.
Customers are encouraged to carefully review the size chart and product descriptions
before making a purchase.
Cancellation Policy
Once an order is placed, cancellations are not permitted under any circumstances.
Late or Missing Refunds
If you have not received your refund, please first verify your bank account and contact your credit card company or bank.
If you still have not received your refund, please contact us at:
support@ivajewellery.com
Sale Items
All items marked as "Sale" or purchased at a discounted price are final sale.
These items are not eligible for return, exchange, or refund.
Exchanges
We will only replace items if they are defective or damaged upon receipt.
To request an exchange, contact us at: support@ivajewellery.com within 7 days from the date of receipt.
Approved exchange items must be returned to:
A27/28, A Block,New Ashok Nagar,
New Delhi, India - 110096
Videographic proof is mandatory for all return or exchange requests.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
If the item wasn’t marked as a gift, refunds will only be sent
to the original source account of payment.
Refund Policies for International Orders
In the event of an issue with the delivery of an international order, refunds will be processed to the original payment method within 40-45 days.
Customs charges, VAT, duties, and other country-specific charges are non-refundable and beyond the Company’s control.
If an international shipment is refused or cancelled after dispatch, the customer will be responsible for all customs duties, VAT, and other charges related to the return.
Refunds will only be processed after the returned items are received.
Customers are responsible for providing accurate product and purchase details during the return shipping process for customs clearance purposes.